Terms of Service
Medroll Technologies Private Limited
Terms and Conditions
1. Introduction and Agreement
Medroll Technologies Private Limited (“Medroll”, “we”, “our”, or “us”) provides payer enrollment and related administrative support services (the “Services”) to healthcare providers and organizations (“Client”, “you”, or “your”). These Terms and Conditions (“Terms” or “Agreement”) govern your use of our Services and constitute a legally binding agreement upon acceptance. By signing a service agreement, providing written or electronic consent, or engaging Medroll to initiate payer enrollment services, you agree to be bound by these Terms. You represent that you have the legal authority to enter into this Agreement and that all information provided by you is accurate, complete, and current. If you are acting on behalf of an organization, you confirm that you are authorized to bind that organization to these Terms.
2. Authorization and Third-Party Interaction
By engaging Medroll, you authorize us to act on your behalf in communications with insurance payers, to prepare and submit enrollment applications, and to access and update relevant platforms where credentials have been provided. Medroll will act only within the scope of authorization granted by you. Where you provide account credentials, you remain responsible for maintaining their accuracy, security, and validity, and must promptly notify us of any changes or security concerns. While Medroll implements reasonable safeguards, we are not responsible for any breaches, errors, or failures occurring within third-party systems such as CAQH or payer portals.
3. Account Security
You are responsible for maintaining the confidentiality and security of any accounts, credentials, or systems used in connection with the Services. Medroll shall not be liable for any loss or damage arising from unauthorized access resulting from your failure to secure such information.
4. No Guarantee of Enrollment
You acknowledge and agree that Medroll provides administrative support services only and does not control the outcome of any payer enrollment application. All decisions regarding approval, denial, participation status, credentialing, and effective dates are made solely by the respective insurance payers. Medroll does not guarantee that any application will be approved, processed within a specific timeframe, or result in network participation or reimbursement. You further acknowledge that delays, denials, or additional requirements imposed by payers are outside of Medroll’s control, and Medroll shall not be held liable for such outcomes.
5. Intellectual Property
All proprietary materials used in the provision of Services, including templates, workflows, documentation formats, and internal methodologies, remain the exclusive property of Medroll. You may not copy, distribute, or modify such materials without prior written consent.
6. Fees and Payment
Fees for Services, where applicable, will be outlined in a separate agreement or invoice. Unless otherwise stated, fees are non-refundable once work has commenced. Delays caused by the Client do not entitle refunds.
7. Indemnification
You agree to indemnify, defend, and hold harmless Medroll and its affiliates, employees, and agents from any claims, damages, losses, or expenses arising out of or related to your use of the Services, your breach of these Terms, your failure to comply with applicable laws or payer requirements, or any inaccurate or incomplete information provided by you. This obligation shall survive termination of the Agreement.
8. Data Protection and Confidentiality
Medroll will handle your information in accordance with applicable data protection laws and industry standards and will implement reasonable safeguards to protect sensitive data. However, you acknowledge that third-party systems used in the payer enrollment process are outside of Medroll’s control, and Medroll shall not be responsible for any data breaches or security incidents occurring within such external
systems.
9. Disclaimers
The Services are provided on an “as-is” and “as-available” basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Medroll expressly disclaims any guarantee of enrollment approval, payer response timelines, or financial outcomes related to billing or reimbursement.
10. Limitation of Liability
To the maximum extent permitted by law, Medroll shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Services. Medroll’s total liability, whether in contract, tort, or otherwise, shall not exceed the fees paid for the specific Services giving rise to the claim within the preceding six (6) months.
11. Termination
Either party may terminate the Services upon written notice. Upon termination, all outstanding payments shall remain due, and Medroll will cease ongoing enrollment activities. Any in-progress applications may be discontinued unless otherwise agreed in writing.
12. Electronic Signatures
You agree that electronic signatures shall have the same legal effect as handwritten signatures, and Medroll may use electronic signature tools for agreements and related documentation. You may request copies of executed documents by contacting support@medroll.co.
13. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
14. Updates to Terms
Medroll reserves the right to update these Terms at any time. Updated Terms will be posted on our website at https://www.medroll.co/ and may be communicated via email where appropriate. Your continued use of the Services following such updates constitutes your acceptance of the revised Terms.
15. Contact Us
For any questions or concerns regarding these Terms, you may contact us at support@medroll.co.