Terms of Service
1. Introduction and Agreement
Medroll Technologies LLC (“Medroll”, “we”, “our”, or “us”) provides payer enrollment and related administrative support services (the “Services”) to healthcare providers and organizations (“Client”, “you”, or “your”). These Terms and Conditions (“Terms” or “Agreement”) govern your use of our Services and constitute a legally binding agreement upon acceptance. By signing a service agreement, providing written or electronic consent, or engaging Medroll to initiate payer enrollment services, you agree to be bound by these Terms. You represent that you have the legal authority to enter into this Agreement and that all information provided by you is accurate, complete, and current. If you are acting on behalf of an organization, you confirm that you are authorized to bind that organization to these Terms.
2. Authorization and Third-Party Interaction
By engaging Medroll, you authorize us to act on your behalf in communications with insurance payers, to prepare and submit enrollment applications, and to access and update relevant platforms where credentials have been provided. Medroll will act only within the scope of authorization granted by you. Where you provide account credentials, you remain responsible for maintaining their accuracy, security, and validity, and must promptly notify us of any changes or security concerns. While Medroll implements reasonable safeguards, we are not responsible for any breaches, errors, or failures occurring within third-party systems such as CAQH or payer portals.
3. Account Security
You are responsible for maintaining the confidentiality and security of any accounts, credentials, or systems used in connection with the Services. Medroll shall not be liable for any loss or damage arising from unauthorized access resulting from your failure to secure such information.
4. No Guarantee of Enrollment
You acknowledge and agree that Medroll provides administrative support services only and does not control the outcome of any payer enrollment application. All decisions regarding approval, denial, participation status, credentialing, and effective dates are made solely by the respective insurance payers. Medroll does not guarantee that any application will be approved, processed within a specific timeframe, or result in network participation or reimbursement. You further acknowledge that delays, denials, or additional requirements imposed by payers are outside of Medroll’s control, and Medroll shall not be held liable for such outcomes.
5. Intellectual Property
All proprietary materials used in the provision of Services, including templates, workflows, documentation formats, and internal methodologies, remain the exclusive property of Medroll. You may not copy, distribute, or modify such materials without prior written consent.
6. Fees and Payment
Fees for Services, where applicable, will be outlined in a separate agreement or invoice. Unless otherwise stated, fees are non-refundable once work has commenced. Delays caused by the Client do not entitle refunds.